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Verizon

Verizon Design is driving the evolution of the Verizon customer experience across all channels through the design and implementation of innovative products and services. Based in NYC, NJ, and India, the team is assembling the brightest designers, design strategists, and researchers to shape future experiences.

How to Lead—and Succeed—with Emotional Intelligence

“If leaders are really trying to lead through emotional intelligence, they will create or shape a team that values listening, observing, and reflection as highly as they value speaking, doing, and delivering,” says Nathaniel Drapiza, Principal Experience Designer at Verizon. “That’s an environment I try to make with my team, where everybody feels comfortable to be honest, to say things that might be critical or unpopular, because we need those inputs to move forward.”

Lead with Emotional Intelligence

Make It Snappy: A Content-Led Approach to Conversational UI

Conversational experiences are seeing a surge in popularity, but the processes and systems we use to create them are still emerging. Often, the process gets codified as writing a draft script of the conversation, creating a linear decision tree to map out the logic behind it, then bolting on UI elements if needed.

This works ok for smaller systems, but at scale, it becomes increasingly difficult to maintain flexibility and capture the rationale behind design decisions.

Make it Snappy!

A Framework for CX Transformation
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Join the Verizon CX Design Ops team for an interactive session about uncovering your super powers, recognizing your kryptonite and flexing your skills to power a growing, global team.

Content
Watch video

Join the Verizon CX Design Ops team for an interactive session about uncovering your super powers, recognizing your kryptonite and flexing your skills to power a growing, global team.