Nava is a consultancy and public benefit corporation working to make government services simple, effective, and accessible to all. Nava emerged from the effort to help rebuild HealthCare.gov after its troubled launch, and exists to address some of the most complex challenges in the public sector.
From our experience implementing human-centered technology and our research on the WIC technology landscape, we know that a more modern technology ecosystem can eliminate current barriers for WIC staff and participants. An API standard, which would allow agencies to plug digital tools into existing technology systems, would let WIC programs adapt and evolve to meet their participants’ needs.
Our work integrating benefits in Vermont and Nebraska revealed that aligning small conflicts in application requirements can make public benefits easier to access.
With 3.5 million annual visitors and 8 million page views, ADA.gov is the federal Civil Rights Division’s most-visited website. When we set out to redesign ADA.gov, we aimed to empower diverse groups of Americans by making ADA rights and regulations easy to find, understand, and share.
We asked Nava PBC some questions that get at the heart of why they’re passionate about civic design, what it’s like to work at Nava, and what makes their products and services special to design professionals.
Nava is honored to have been awarded 3 multi-year prime contracts with the Centers for Medicare and Medicaid Services and CDC. We’re looking to grow our team in support of our mission-driven portfolio, making government services more simple, effective, and accessible to all.
If we seek to build effective, trustworthy public institutions, we must look for opportunities to affect change with design in ways that aren’t immediately obvious. It’s important to focus on designing great customer experiences. But equally as important and perhaps less visible are the experiences of government employees with heavy workloads and scarce resources, internal systems, processes and data sources, as well as infrastructure and platforms that are prerequisites for building great products. These factors shape the ability of institutions to effectively do their work. And they are areas ripe for design.
Public servants and civic technologists have an important role in restoring trust in our institutions. By building services that provide equitable access to benefits, seamless transactions, and streamlined user experiences, we have an opportunity to strengthen confidence in our government’s ability to serve people’s needs.
Drawing from nearly a decade of experience supporting digital services—from rebuilding HealthCare.gov to launching integrated benefits programs nationwide– attendees will learn how Nava practices design within critical, yet often unseen scenarios, enabling the government to deliver transformational digital services to millions of people across the country.
Most people become researchers, designers, and writers in order to make an impact. And there is no setting more impactful than the public sector, where your work can literally change the lives of millions: veterans, taxpayers, students, refugees, policy makers, and more.
Interested in making the move into the public sector? You’ll find a rich, diverse, and at times confusing landscape of government agencies at all levels, where such terms as “user experience,” “customer experience,” and “human centered design” are still relatively foreign. To get hired there and to get things done, you’ll need to understand the civic landscape and the unique constraints it places on designing products and services.
Join us for a discussion with three civic design practitioners who will answer your questions and help you decode what’s involved in understanding the landscape of design in the public sector.
User research helps you engage the people who will use the service you’re building, increasing the likelihood that you’ll create something that truly meets peoples’ needs. But equitable recruitment—ensuring that you’re engaging users from all walks of life—can be difficult to achieve.
Traditional user research practices often exclude people like those who don’t have access to the internet or can’t take time off work, but who might most need to access a service. While there is no one-size-fits-all solution for promoting equitable research, we aim to share inclusive and respectful research practices that foster trust with research participants and government stakeholders.
Attendees will gain an understanding of Nava’s approach to conducting user research, lessons learned, best practices, and how our work contributes to more equitable access to public services for millions of people and vulnerable populations across the country. Participants will hear examples from Nava’s research and walk away with concrete practices they can implement in their work.