Our workshops are designed with you in mind. They combine the cutting edge expertise of some of the world’s leading UX experts with the same high quality that people love about Rosenfeld Media’s UX books and conferences.
Virtual Workshops
The virtual workshops will take place over two 4-hour sessions on November 30-December 1.
Radical Participatory Design
with Victor Udoewa
8 hours over 2 days: December 5-6, 2024
If you are looking for a methodology that helps you determine when you bring community members into the design process to participate and what specific methods and activities you do with them, this is not the workshop for you. We will focus on the meta-methodology Radical Participatory Design (RPD), in which community members are always present and leading and through which you conduct whatever methodology the community chooses in a fully participatory way.
Impactful Service Design: Getting Things Done in Complex Organizations
with Ayesha Moarif
8 hours over 2 days: December 12-13, 2024
This workshop takes you through tried and tested approaches for navigating organizational complexity by orienting around service outcomes and performance measures. You’ll learn how services can support a common language across teams and up the chain, linking delivery to impact.
From Systems Thinking to Systems Doing: a practical approach for service designers
with Sylvie Abookire
8 hours over 2 days: December 12-13, 2024
If you’re a systems thinker struggling to become a systems doer, join us to learn and apply an approach to systems oriented service design that is practical, yet not reductionist – simplifying the art of stepping into complexity, without simplifying the complexity itself. We will discuss (and question) the barriers identified before delving into the proposed approach. Participants are encouraged to enroll with team members so that they may utilize the session to explore applications of “systems doing” in their own work.
Systems Thinking for Service Designers
with John Mortimer
8 hours over 2 days: December 16-17, 2024
As a service designer do you need to have more influence in how your work can make a difference in the business? Do you want to be more effective in helping solve real business problems? Systems thinking provides you with concrete skills to effect change and raise your ability to make a difference. If you know there is more to service design than its current boundaries, then this workshop is for you.
