Speakers and Team

Speakers

Adriane Ackerman
Founder & Principal, Community Collaboration Lead; Agile Accomplice LLC, Dalberg Design
Alexia Cohen
Strategic Experience & Service Design Lead
Christian Bason, Ph.D.
Co-founder, Transition Collective
John Cutler
Product Operations Consulting
Lais de Almeida
Principal Service Designer, Genomics England
Liz Ebengo
Founder, HNST DESIGN STUDIO
Lucy Ellis
Transformation Partner, The Ready
Tom Gayler
Service Designer, Unboxed
Rebecca Gimenez
Senior Manager, Service Design, Airbnb
Milan Guenther
President, Intersection Group
Maria Izquierdo
Service Design Consultant, Genomics England
Carol Massa
Service Design Lead, Northwell Health
Gina Mendolia
Senior Service Designer, Adobe
John Mortimer
Systemic Service and Organsiation Designer, Impro
Stefanie Owens
Principal Designer / Researcher, Nava Public Benefit Corporation
Luke Roberts
COO & Co-founder, highfive
Laura Smith
Lead designer, Unboxed
Josina Vink
Associate Professor of Service Design, The Oslo School of Architecture and Design (AHO)
Amanda Woolley
Organisational Development Consultant, facilitator and coach

Workshop Instructors

Sylvie Abookire
Service & Systemic Designer, Design Educator, and Coach
Ayesha Moarif
Service design lead & coach
John Mortimer
Systemic Service and Organsiation Designer, Impro
Victor Udoewa
Service Design Lead, CDC

Curators

Sylvie Abookire
Service & Systemic Designer, Design Educator, and Coach
Patrick Quattlebaum
Co-founder, Harmonic Design
Ben Reason
Co-founder, Livework

Program Associates

Sylvie Abookire
Service & Systemic Designer, Design Educator, and Coach
Jamin Hegeman
Consultant
Kerri McGar
Adviser & Consultant
Andy Polaine
Design Leadership Coach, Co-author of Service Design: From Insight to Implementation
Cornelius Rachieru
Founder of Ampli2de Inc.
Frances Yllana
Principal Manager DesignOps, Coforma

Staff

Melissa Burnett
Senior Design Cross-Product Lead, Dell Technologies
Lead Facilitator
Lauren Cantor
Business Strategist, Freelance Consultant, Field & Edge, LLC
Conference Librarian
Karen Corbett
Director of Operations, Rosenfeld Media
Nathan Gold
Speaker Coach
Julia Hansen
Marketing and Operations Coordinator
Michelle Kaplan
Director of Business Development
David Nicholson
Sr. UX Designer, PwC
Session Noter
Ed Rosenfeld
Managing Member
Louis Rosenfeld
Founder, Rosenfeld Media
Kim Zajac
Creative Educator & Communication Practitioner
Conference sketchnoter

Cohort Facilitators

Adrienne Peck
Researcher, Northwestern Mutual