Dr. Andy Polaine is a design leadership coach, educator, speaker and writer who helps clients transform their organisations and themselves. For several years he worked at Fjord where he was global Group Design Director of Client Evolution. He is co-author of the book, Service Design: From Insight to Implementation. Andy has three decades of experience in design and innovation with clients across a broad range of industries. He holds a PhD from the University of Technology, Sydney and teaches on the MA Service Design at the Hochschule Luzern, Switzerland. He writes a popular newsletter called Doctor’s Note and hosts the Power of Ten podcast.