What is the role of service design in product-led organizations? [Sponsored] with Andy Polaine, Design Leadership Coach, Co-author of Service Design: From Insight to Implementation, and Lavrans Løvlie, Design consultant, Co-author of Service Design: From Insight to Implementation
Oxbows, Rivers, and Estuaries: How to navigate the currents of change (without burning out) with John Cutler, Product Operations Consulting
Embedding Service Design and Agile Practice within UK Planning Teams to Create Services that Last with Laura Smith, Lead designer, Unboxed, and Tom Gayler, Service Designer, Unboxed
Invisible barriers: Why accessible service design can’t be an afterthought [Sponsored] with Samuel Proulx, Accessibility Evangelist, Fable
Therapists, Coaches, and Grandmas: Techniques for Service Design in Complex Systems with Gina Mendolia, Senior Service Designer, Adobe
Designing Health: Integrating Service Design, Technology, and Strategy to Transform Patient and Clinician Experiences with Carol Massa, Service Design Lead, Northwell Health
Increase your confidence, influence, and impact (through a Professional Community) [Sponsored] with Marc Fonteijn, CEO & Host, Service Design Show, and Ru Butler, CX & Design Lead, esure Group
Work in Progress: Service Design at Airbnb with Rebecca Gimenez, Senior Manager, Service Design, Airbnb
Panel Discussion with John Mortimer, Systemic Service and Organsiation Designer, Impro; Milan Guenther, President, Intersection Group; Lucy Ellis, Transformation Partner, The Ready; and Patrick Quattlebaum, Co-founder, Harmonic Design
