Announcing The User Experience Team of One (2nd edition)!

DesignOps Summit 2021 Program

Wednesday, September 29

[Sponsored] SUS: A System Unusable for Twenty Percent of the Population with Samuel Proulx, Accessibility Evangelist, Fable

Opening Remarks with Bria Alexander, Design Program Manager, Adobe

Five Years of DesignOps with Kristin Skinner, Co-author, Org Design for Design Orgs

Theme 1: Establishing and Growing DesignOps

C’mon Get Happy with Tess Dixon, Design Manager, Condé Nast

Advice for DesignOps Employee #1 with Amy Gawronski Zuccaro, Head of Design Operations for New Ventures & Technologies, SAP

[Sponsored] Organizing Chaos: How IBM is Defining Design Systems with Sketch for an Ever-Changing AI Landscape with Mitchell Bernstein, AI Design Lead at IBM Watch video

The DesignOps Starter Kit with Michelle Chin, Principal DesignOps Manager, Citrix

Designing Accessible Research Workflows with Phil Hesketh, Founder, Consent Kit

[Sponsored] Flex Your Super Powers: When a Design Ops Team Scales to Power CX with Kate Koch, Design Ops Program Manager, Verizon, and Jean-Claire Fitschen, Design Ops Program Manager, Verizon Watch video

How to Design Your Design Operating Model with Sabrina Mach, Head of Customer Experience, Product and Design, Thoughtworks, and Germany Nina, Wainwright Principal Programme Manager, Thoughtworks

Inclusive Design is DesignOps with Saara Kamppari-Miller, User Experience Designer and Inclusive DesignOps Lead, Intel

Thursday, September 30

[Sponsored] Designing For Screen Readers: Understanding the Mental Models and Techniques of Real Users with Samuel Proulx, Accessibility Evangelist, Fable

[Sponsored] Flex Your Super Powers: When a Design Ops Team Scales to Power CX with Kate Koch, Design Ops Program Manager, Verizon, and Prateek Kalli, Design Ops Program Manager, Verizon

[Sponsored] How we Built a VoC (Voice of the Customer) Practice at Upwork from the Ground Up with Shipra Kayan, Design Leadership, Miro

Opening Remarks with Bria Alexander, Design Program Manager, Adobe

Theme 2: Successful Outcomes for DesignOps Teams

Design as a Team Practice, A Practical Guide to Cross-functional Collaboration with Christopher Taylor Edwards, Product Designer and Strategist, Lead, Thoughtworks, and Valerie Roske, Lead Software Developer, Thoughtworks

When Design Ops Comes in H.O.T. : A Tale of a Transformed Design Org with Briana Thomas, Senior Design Producer, Zendesk, and Christina Rodriguez, Senior Design Producer, Zendesk

[Sponsored] 5 Reasons to Bring your Recruiting in House with Roberta Dombrowski, VP, User Research, User Interviews, and Lianna Aduana, Operations Team Lead, User Interviews

[Sponsored] Design Systems To-Go: Introducing a Starter Design System, and Indigo.Design Overview with George Abraham, Senior Product Manager, Infragistics, and Stefan Ivanov, User Experience Manager, Infragistics

How DesignOps can Drive Inclusive Career Ladders for All with Laine Riley Prokay, Lead Design Program Manager, UX Operations, Salesforce

Design Ops Metrics with Kristin Sundermeyer, Director of Design Operations, McGraw Hill, and Tygre Morehart, Lead Designer, McGraw Hill

[Sponsored] Scaling Design Capability: How Involved Should You Be? with Andrew Webster, VP of Transformation, ExperiencePoint

[Sponsored] Empowering Gaming at Scale: How Xbox Builds Powerful, Automated, and Distributed Design Systems with Sketch with Luca Rager, Software Engineer & Designer Luca Rager at Xbox

Capturing Deep Insights with Tony Turner, UX Lead, Progressive Insurance

Design Staffing Models with Alicia Mooty, Group Program Manager, Adobe

Culture as the Root of Brand Promise with Susan Salgado, Founder, Grason Consulting

Friday, October 1

[Sponsored] Can Data and Ethics Live Together? with Matteo Gratton, Design Advocate at Sketch

[Sponsored] Prototype Reviews, People With Disabilities, and You with Samuel Proulx, Accessibility Evangelist, Fable

Opening Remarks with Bria Alexander, Design Program Manager, Adobe

Theme 3: The Future of DesignOps

State of DesignOps: Learnings from the 2021 Global Report with Angelos Arnis, DesignOps Lead, Posti Group

State of DesignOps Panel with Bria Alexander, Design Program Manager, Adobe; Meredith Black, Co-founder and Chief Community Officer, DesignOps Assembly; and Tim Gilligan, Design Chief of Staff, Capital One

[Sponsored] How Tess Dixon Facilitates Team Engagement and Collaboration at Condé Nast Using Miro with Shipra Kayan, Design Leadership, Miro, and Tess Dixon, Design Manager, Condé Nast

[Sponsored] Design Systems To-Go: Reimagining Developer Handoff, and Introducing App Builder with George Abraham, Senior Product Manager, Infragistics, and Stefan Ivanov, User Experience Manager, Infragistics

DesignOps and Content Strategy: Envisioning the Future Together with Natalie M. Dunbar, Senior Manager, UX Content Strategy (Walmart+), Walmart

Maturity Models: A Core Tool for Creating a DesignOps Strategy with Benjamin Real, Independent Professional

[Sponsored] Navigating the UX Tools Landscape with JP Allen, Lifecycle Marketing Manager, User Interviews, and Holly Holden, Visual Designer, User Interviews

[Sponsored] Design Systems To-Go: Indigo.Design Overview and Exploring the Developer Workflow with George Abraham, Senior Product Manager, Infragistics, and Stefan Ivanov, User Experience Manager, Infragistics

Have we Reached Our Peak? Spotting the Next Mountain For DesignOps to Climb with John Calhoun, Senior Director of Design Operations, Salesforce

Look, Think, Act: The Futures-Smart Design Organization with April Reagan, Researcher and Author, Palm Trees + Robots, LLC