The Power of Difficult Conversations: A Case Study on How We Introduced Design Ops in the Federal Government Space: readings and other resources

Resources relevant to the presentation

• Pernice, Kara. et al. “The 6 Levels of UX Maturity.” Nielsen Norman Group. 13 Jun , 2021.
• Design Maturity Quiz,  Nielsen Norman Group.
• Learn more about Ad Hoc’s design and research for the federal government 

Additional Resources (mentioned by the conference audience)

• Beeck Center for Social Impact and Innovation, Georgetown University
• US Web Design System (USWDS)
• “Executive Order on Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government.” The White House,  13 Dec 2021.
• Hoffer, Dave. “Redesigning the Veteran Affairs Department.” Medium, 2 Oct 2023.