Alana Washington is a design leader, strategist, and researcher with over a decade of experience in the field. She currently manages the Shipper Experience Design team at Uber Freight. Alana has held roles in both Design Management and Design Program Management – helping designers and design teams scale their work within large organizations (Capital One and GfK custom research). Prior to transitioning to design, she worked in Organizational Effectiveness at HBO. She holds an MA in Industrial/Organizational Psychology from NYU.