Patrizia Bertini is the Associate Director of Design Operations at Babylon Health where she is responsible for both research and design operations.

She has developed her approach to Design and DesignOps through 20+ years of international experience in usability, accessibility, web design, design management and user research.
With a background in academic and industrial research leading international teams, Patrizia has been known for her pioneering work in web accessibility, design facilitation with LEGO Serious Play, and co-creation.