Implementing a ResearchOps Function in your Organization

**As of September 24, this workshop is sold out. You can join the waiting list by filling out this form.**

Want to get your organization going with research operations, but don’t know where to start? Every organization is different, with a diverse set of challenges, opportunities, needs and drivers—so you’ll need to develop an approach tailored for your unique setting.

Brigette Metzler and Benson Low, co-chair and director of the ResearchOps Community respectively, will help make sense of where and how ResearchOps fits in your organization. They’ll take you through the Pace Layers Matrix—a model that helps you to identify where you are, where you’re headed, and how to get there. It’ll help you make the most of the skills you already have, and prioritize your ResearchOps hires as you scale the impact of user research in your organization.

You’ll learn how to:

  • Assess your current state of research, and the operations needed to carry out that research using the Pace Layers/8 Pillars matrix
  • Prioritize your operations functions to be ready for the research practice you want to be able to have in the future
  • Create a strategy for the coming 6 months
  • Manage “constructive turbulence” (how different research demands can work for you or against you) within your organizational and personal context
  • Have an approach to communicating your strategy to your organization


This event is sponsored by Verizon Design

Verizon Design is driving the evolution of the Verizon customer experience across all channels through the design and implementation of innovative products and services. Based in NYC, NJ, and India, the team is assembling the brightest designers, design strategists, and researchers to shape future experiences.

Brigette Metzler
ResearchOps Lead, Australian Government Department of Agriculture, Water, and Environment
Read Bio
Benson Low
Senior Manager, Research and Design Ops, REA Group
Read Bio