Stronger Together: Lessons Learned from UX Research Ops

Design Ops and Research Ops teams are essential to design and research, providing strategic perspective as they solve problems and remove blockers. In this session, we review the shared functions of these two teams, focusing on Knowledge Management. We will talk about the rise and fall of research repositories in the ReOps space, outline the lessons learned, and present a way forward: a knowledge management system for both Design and Research – created and managed by Ops.