Increase Productivity and Drive Business Impact (Rima Campbell, Amrit S. Bhachu): readings and other resources

Resources relevant to the presentation

• Weader, Judy and Su Doyle. “Get Stakeholders Excited About CX,” Forrester, 2024.
• Procter, Alexander. “What will happen to the UX job market in 2024.” Spark Expert Insights at Okoone,  2024.
• Layoffs.fyi
• Stattin, Niklas, “32 Customer Experience Statistics You Need to Know for 2024.” SuperOffice, 24 May 2024.
• Gack, Gary. “Core Set of Effectiveness Metrics for Software and IT,” Isixsigma, 26 Feb 2010.