Sarah Auslander is a strategic and service designer, with deep expertise in civic design. She currently works as the cx expert on Payoneer’s design team and is a senior lecturer at the Bezalel Academy of Art and Design M.Des program. She formerly co-founded and led the design efforts at “Hazira” – a breakthrough initiative that establishes and trains innovation teams in local government across Israel; and was the design expert on the Tel Aviv-Yaffo innovation team – both funded by the Bloomberg Philanthropies.