Using qualitative research methods and service design skills, Matthew collaborates with communities to make government work better for everyone, especially the people who need it most.

Working at the intersection of technology and culture, Matthew researches how technologies change people and people change technology. He has planned and executed a wide range of user research engagements around the world for clients including Autodesk, Boeing/Jeppesen, Excellus BlueCross BlueShield, Mozilla, National Oilwell Varco, Securian, and Verint.