Announcing The User Experience Team of One (2nd edition)!

Civic Design 2021 Program

Wednesday, December 8

Prototype Reviews, People With Disabilities, and You [Sponsored] with Samuel Proulx, Accessibility Evangelist, Fable

Theme 1: Civic Design Today

Innovating With People: Unleashing the Potential of Civic Design with Christian Bason, CEO, Danish Design Centre

Leveraging Civic Design to Advance Equity and Rebuild Trust in the US Federal Government with Aaron Stienstra, Senior Design Strategist, GSA, and Lashanda Hodge, Director of Customer Experience, CoE, GSA

Designing for Digital Inclusion in the Belgian Government with Yalenka Mariën, Designer & Design Operations Lead, Namahn, and Marie Mervaillie, Service / UX Designer, Namahn

Human-Centered Design for Engagement: Maturing from Newsletterville to Personalized, One-to-One Messaging [Sponsored] with Megan Nipe, Sr. Program Manager, Granicus, and Lyndsay Booth, Manager, Granicus Experience Group, Granicus

12 Months of COVID-19 Design and Digital Response with the British Columbia Government with Gordon Ross, Vice President & Partner, OXD

Public Policy for Jalisco’s Designers to Make Design Matter with Sofía Delsordo, Programme Leader, Design Department, Ministry of Culture of the Government of Jalisco, and Kassim Vera, Head of Design, Ministry of Culture of the Government of Jalisco

Shifting Toward Community-Led Innovation in Local Government with Ashley Cortez, Design Lead, NYC Mayor’s Office for Economic Opportunity, Service Design Studio Devika Menon, Service Design Strategist, City of Philadelphia; Nidhi Singh Rathore, Civic Design Lead, Montgomery County Government; Danita J. Reese, Service Design Strategist, City of Philadelphia; and Mari Nakano, Director of Design, NYC Mayor’s Office for Economic Opportunity, Service Design Studio

Building and Sustaining Design in Government with Stephanie Wade, Founder and CEO, Ascendant

Thursday, December 9

Theme 2: Civic Design Tools and Mindsets

Sparking a Service Excellence Mindset at a Government Agency with Maish Nichani, Co-founder, PebbleRoad, Ltd

Practical People Skills for Building Trust on Teams and with Partners with Melissa Eggleston, User Experience Researcher and Designer, United States Digital Service; Maya Israni, Digital Services Expert, United States Digital Service; Florence Kasule, Director Of Procurement, United States Digital Service; Owen Seely, User Experience Researcher and Designer, United States Digital Service; and Andrea Schneider, Project Manager and Lead, United States Digital Service

SUS: A System Unusable for Twenty Percent of the Population [Sponsored] with Samuel Proulx, Accessibility Evangelist, Fable

Small Wins, Big Impact: Leveraging and Elevating User Engagement [Sponsored] with Irina Tikhonova, Manager, GXG, Granicus, and Kari Dietrich, Sr. Digital Strategist, GXG, Granicus

Civic Design at Scale: Introducing the Public Policy Layer Cake with Shanti Mathew, Managing Director, Public Policy Lab; Natalie Sims, Design Director, Public Policy Lab; and Natalia Radywyl, Research and Evaluation Director, Public Policy Lab

Adopting a “Design By” Method with Jennifer Strickland, Senior Human Centered Design, Accessibility Engineer

It Takes GRIT: Lessons from the Small, but Mighty World of Civic Usability Testing with Marisa Bernstein, User Research Specialist, Code for Canada

Delivering Equity: Government Services for All Ages, Languages, Sexual Orientations, and Gender Identities [Sponsored] with Amy Paris, Product Manager, U.S. Digital Service, and Danielle Thierry, Digital Service Expert, U.S. Digital Service

Contexts of Use: A Framework for Connection [Sponsored] with Lija Hogan, Customer Experience Consultant, UserTesting

RFPs Without Tears: Writing Inclusive RFPS that Don’t Scare Away Talent with Emily Lessard, Co-Founder and Chief Strategy Officer, Bellweather Agency

Pipeline to Civic Design with Charlotte Vorbeck, Senior Experience Designer, Digital Service 4 Germany; Shahzma Esmail, Public Interest Designer, Government of Ontario; Edward Alton, Senior UX Designer, Ad Hoc LLC; Sarah McArthur, Head of Innovation Practice, City of Melbourne; and Ariel Kennan, Senior Fellow, Beeck Center for Social Impact + Innovation

Friday, December 10

Designing For Screen Readers: Understanding the Mental Models and Techniques of Real Users [Sponsored] with Samuel Proulx, Accessibility Evangelist, Fable

Theme 3: Civic Futures

The Next 100 Years of Civic Design: How Might We Better Rise to Meet the Challenges of Today and Tomorrow? with Meghan Hellstern, Independent Consultant, and Joanne Dong, Life-centred Design, Systems Innovation (Si) Toronto Hub

Trauma-Responsive Design: Reimagining the Future of Design Now with Rachael Dietkus, LCSW, Social Worker, Design Researcher & Strategist and Founder of Social Workers Who Design

Radical Participatory Design: Decolonizing Participatory Design Processes with Victor Udoewa, Chief Experience Officer & Service Design Lead, NASA SBIR/STTR, NASA

More Than Technology: Personalized Public Sector Experiences [Sponsored] with Angy Peterson, Vice President, Granicus Experience Group, Granicus, and Bob Ainsbury, Chief Product Officer, Granicus

Disasters and the 21st Century with Alicia D. Johnson, Principal & CEO, Two Lynchpin Road

Making Space for Community Knowledge-sharing in a Distributed World [Sponsored] with Shelby Switzer, Digital Service Expert, U.S. Digital Service

Anticipating Risk, Regulating Tech: A Playbook for Ethical Technology Governance with Ilana Lipsett, Senior Program Manager, Institute for the Future

Reflect and Chart Forward with Bria Alexander Design Program Manager, Adobe; Ariel Kennan, Senior Fellow, Beeck Center for Social Impact + Innovation; Charlotte Lee, Strategic Lead for CX and Innovation, Granicus; Sarah Brooks, IBM Distinguished Designer, IBM; Emily Lessard, Co-Founder and Chief Strategy Officer, Bellweather Agency; Gordon Ross, Vice President & Partner, OXD; and Joanne Dong, Life-centred Design, Systems Innovation (Si) Toronto Hub