Log in or create a free Rosenverse account to watch this video.
Log in Create free account100s of community videos are available to free members. Conference talks are generally available to Gold members.
Summary
John Maeda is famous for many things, including the annual Design in Tech Report. In this session, he and community co-curator Alison Rand dive into section 2 of the report and discuss Design Org maturity and how that relates to culture, talent, leaders, systems, and operations.
Key Insights
-
•
Design culture relies heavily on leadership
-
•
Scaling design requires a shift in mindset and tools
-
•
Economic justification of design is increasingly necessary
-
•
Teamwork and collaboration are vital in driving change
-
•
Design operations is crucial for mature companies
-
•
Understanding computation is essential for modern design
-
•
Inclusion should be prioritized in design and technology
-
•
The complexity of design operations often stems from people problems rather than technical issues
-
•
Customer experience should be approached holistically
-
•
Design professionals must focus on supporting others to facilitate change.
Notable Quotes
"I realized that design Ops could solve the problem of scaling design in organizations"
"The biggest problems in design are people problems"
"Art school doesn't teach you anything about making money"
"There's no single source of truth for designers like there is for developers"
"If you start from the fact that design is often subordinate, it complicates its growth"
"You need respect to get respect"
"Acceptance of change is not a natural instinct; it runs counter to survival"
"If you can keep in mind that failure is possible, you can go into change efforts with a better perspective"
"The job of someone in operations is to support a lot of people, but it can lead to letting someone down"
"If you prioritize diversity, you must also be open to dialogue outside of your own experience."
More Videos
"The best way to respond to impossibilities is with a logical head."
Joshua GravesWe Need To Talk: Managing Ludicrous Requests at Work (Part 3 of 3)
May 12, 2025
"Good predictions lead to great personalized playlists."
Sohit KarolDesigning Delightful Listening Experiences: Mixed Methods Research in the Age of Machine Learning
March 31, 2020
"It's crucial to create the conditions our people need to be successful."
Jess GrecoCreating a Basis for Change: Scaling Design Maturity
June 8, 2022
"This is not sustainable: dedicating time to something not being used is not a good use of my time."
Megan BlockerA Selectively Scrappy Approach to ResearchOps
November 8, 2018
"The dynamic between employers and employees is changing significantly post-pandemic."
Dave Malouf Meredith Black Farid SabitovThe Past, Present, and Future of DesignOps: a 2-part DesignOps Community Call (Part 1)
February 17, 2022
"Executive sponsorship is essential for scaling design thinking across the organization."
Julie Gitlin Esther RaiceDesign as an Agent of Digital Transformation at JPMC
June 9, 2021
"Knowledge can be dangerous if misused, but democratizing access helps mitigate that risk."
Matt DuignanHITS, Microsoft's internal human insight system: From research library to living body of knowledge
July 16, 2019
"Invite yourself to the table by bringing actual deliverables."
Gretchen AndersonScaling the Human Center
June 8, 2017
"Please check out the great offers in our digital swag bag."
Bria AlexanderOpening Remarks
October 3, 2023
