Ordering and Format Information

Payment Options

  • Payment: We accept payment by Visa, Mastercard, Discover, and American Express. We also accept Paypal.
  • Alternatives: We accept alternative forms of payment for volume orders.  Let us know what you have in mind.
  • Security of your data: If you save your credit card information to your Rosenfeld Media account, it will be stored on Authorize.net’s PCI-compliant servers. None of the data is stored locally.

Digital Book Orders

Within minutes of your order, you will receive an email with download instructions (from the address sales [at] rosenfeldmedia.com). If you don’t receive the email or have other problems downloading our digital books, please let us know immediately.

Format Information

  • Paperback: A gorgeous full-color paperback (6″ x 9″ / 15.2cm x 22.9cm), printed on high-quality paper. We don’t mess around.
  • PDF: Perfect for printing: we’ve removed the toner-hungry elements. DRM-free.
  • ePub: You’re mobile; so are our books. Load the ePub versions onto your iPad, iPhone, or Android phone. DRM-free.
  • MOBI: Designed for your Kindle. DRM-free.
  • DAISY: Designed for people with print disabilities (e.g., blindness, dyslexia); you’ll need a playback tool. DRM-free.

Shipping Options

Our paperback books ship within one business day of your order.

Shipping options to United States addresses

Shipped from Lancaster, PA, USA (just outside Philadelphia) or Los Angeles, CA, USA.

  • Standard: Ships via US Postal Service media mail; officially arrives within 2-4 weeks, but usually much faster.
  • Expedited: Ships via US Postal Service priority mail; typically arrives within 2-3 business days.
  • Next day: Ships via UPS or Fedex; Requires a physical address; cannot ship to a PO Box.

Shipping options to Canadian addresses

Shipped from Toronto, ON, Canada.

  • Standard: Ships via Canada Post; typically arrives within 1-2 weeks.
  • Expedited: Ships via Canada Post Xpresspost; typically arrives within 2-3 business days.
  • Next day: Ships via Canada Post Priority Courier; next day delivery.

Shipping options to United Kingdom addresses

Shipped from London, UK.

  • Standard: Ships via Royal Mail 1st class; typically arrives within 1-2 business days.
  • Next day: Ships via Royal Mail Special Delivery or Parcelforce.

Shipping options to European addresses (outside the UK)

Shipped from London, UK.

  • Standard: Ships via Royal Mail Airmail; typically arrives within 3-6 business days.
  • Expedited: Ships via Parcelforce Express Service; typically arrives within 2 business days. Requires a physical address; cannot ship to a PO Box.

Shipping options to all other addresses

Shipped from Lancaster, PA, USA (just outside Philadelphia) or Los Angeles, CA, USA.

  • Standard: Ships via US Postal Service Priority Mail International; typically arrives within 1-3 weeks.

Returns

Is one of our books not meeting your expectations? We provide a 30-day, 100% money-back guarantee on all of our books, printed or digital.

  • Print books: For a refund, the book must be in resellable condition; the shipping cost is your responsibility. Please contact us for a return label.
  • Digital books: If you’re dissatisfied with one of our digital books, please send us a note explaining why and certifying that you’ve deleted the file and its printed versions.

Need help?

  • Contact us via email: customerservice [at] rosenfeldmedia.com (email will get the fastest response).
  • Contact us via the web.
  • Contact us via phone: +1.718.568.9756.
  • Contact us via postal mail (not for returns):

Rosenfeld Media, LLC
457 Third Street, #4R
Brooklyn, NY 11215 USA

A Note for Booksellers and Distributors

We don’t provide standard retailer and distributor discounts, and we take orders only via our web site (rather than via fax). We respect your way of doing business, but as a small publisher with a strong direct connection with our community, we can’t justify doing business with you the traditional way unless you would like to place a high volume order (ten or more copies). If so, please contact us.

Review Copies

We’re happy to provide review copies for educators. If you’re considering using one of our books for a class, please fill out our Request a Review Copy form. We’ll get back to you as soon as possible.

Need a Formal Invoice?

We send a confirmation directly to your email address when you place an order. If this isn’t sufficient to get reimbursement from your company, or you need something more formal for European invoicing requirements, please Request an Invoice and we’ll help you out.

Want our Books at Your Event?

Want us to sponsor your event? Hosting a UX Book Club and discussing one of our books? Fill out the appropriate form below and we’ll be happy to help.