Director of Customer Experience, GSA's Centers of Excellence
Dan Willis is Director of Customer Experience at the General Services Administration’s Centers of Excellence where he is helping fix the federal government one project at a time. Previously as a member of the U.S. Digital Service, he led a major DesignOps effort at U.S. Citizenship and Immigration Services. Willis has led design teams at PBS, Marriott and The Washington Post and his consulting clients have included Volkswagen, the Royal Bank of Canada and the American Museum of Natural History.