Vision Critical is a continuous customer insights solution provider that enables organizations to drive better business outcomes while ensuring world-class customer journeys. By combining deep insight with broad feedback, Vision Critical empowers brands to improve customer experience.
The Right (and Wrong) Way to Connect with Customers During COVID-19
Listening to your customers and continuing to provide meaningful, memorable experiences is no longer a luxury—it is essential for coming out on top of this pandemic. In this webinar, hear how leading brands are re-calibrating their efforts and winning the CX game amidst this changing economic environment.
Staying Ahead of the Market: How Fossil Group Uses Customer Insights to Empower Innovative Business Decisions
Usually you’d tap into customer feedback for product innovation but Fossil Group takes it a step further. By engaging with current and prospective customers, they’re able to identify trends and opportunities ahead of their competition. Hear how they are driving product innovation and delivering extraordinary customer experiences.
Rosenfeld Media interviews Karen Eisen of Vision Critical
We asked Karen Eisen, Senior Vice Present of Customer Success Management at Vision Critical, some questions that get at the heart of why they’re passionate about enterprise design and design operations, what it’s like to work at Vision Critical, and what makes their products and services special to enterprise professionals.
Redeem your digital gift bag offers!
Chat with Vision Critical on Slack!
Go to their channel
Tuesday, September 1, 2020 |
1:00pm
-
2:00pm
PDT
Senior Vice President, Customer Success Management, Vision Critical
Managing Director, Head of UX Research, Charles Schwab
The digital age continues to impact every level of financial services. Evolving technologies have created informed, tech-savvy customers and placed the customer experience (CX) at the top of the priority list.
Join our session and learn how The Head of UX Research at Charles Schwab has been accelerating UX research activities to gain a pulse on how to improve customer experience.
In addition, learn how to:
- Segment your audience to provide personalized experiences
- Break down UX and Product team silos, and drive research activities for product enhancements and innovations that suit customer needs
- Establish a fool-proof system to withstand crisis
Thursday, September 3, 2020 |
1:15pm
-
2:15pm
PDT
Senior Vice President, Customer Success Management, Vision Critical
Managing Director, Head of UX Research, Charles Schwab
The digital age continues to impact every level of financial services. Evolving technologies have created informed, tech-savvy customers and placed the customer experience (CX) at the top of the priority list.
Join our session and learn how The Head of UX Research at Charles Schwab has been accelerating UX research activities to gain a pulse on how to improve customer experience.
In addition, learn how to:
- Segment your audience to provide personalized experiences
- Break down UX and Product team silos, and drive research activities for product enhancements and innovations that suit customer needs
- Establish a fool-proof system to withstand crisis
