Mike Oren built out and leads the Design Research practice at Klaviyo where his team focuses on empowering the organization with stronger research aligned with the company’s customer first values. Mike holds a PhD in human-computer interaction and sociology from Iowa State University and a bachelors in computer science and English writing from DePaul University. His past employers include Google; United Airlines; Motorola Mobility; BlueCross BlueShield of Illinois, Texas, New Mexico, Montana, and Oklahoma; and time spent consulting with various startups. He also teaches Evidence Based Design and Data Literacy at Illinois Institute of Technology’s Institute of Design.