Mandy leads UX Research for CreditWise, helping Americans improve their credit and achieve the financial lives they want to live. Recently, she’s spent most of her time observing the devastating impacts of the pandemic on Americans who struggle financially in order to discover ways Capital One can help.

Mandy takes a broad view of user experience research and is particularly interested in exploring the ethical and social implications of rapidly advancing technologies. Mandy is passionate about design inclusivity and believes that responsible, inclusive design starts with a careful research recruitment strategy.