One of the hardest parts of building a knowledge management system is getting leadership buy-in and getting your team to use it properly. Join Kevin and Sarah to learn about their journey from passion-fueled side project to research-only management to fully funded knowledge/project/insights management initiatives (including an on-staff research librarian!). In this talk you will hear real-world examples of how they struggled to show how this was one of the most important things to be doing. They will share examples of how one team is leveraging the work to scale their research capabilities and provide rapid evaluation for the entire company. You will also hear about the accelerated growth and value that has come from connecting their system with the greater design org and even product management. Through all of this they will share actionable takeaways on how to show value early, what not to do, and how to use a system to amplify your teams’ work across the organization and help your Ops team scale.