Rachel’s twisty career path started in UX writing & content strategy before those labels were commonly used. She’s also worked as a copywriter, editor, and brand manager, and has years of experience in communications as well. She’s built and led teams of writers, editors, and program managers at tech startups, nonprofits, and Fortune 500s; former companies include Amazon, Boeing, PayPal, Adobe, Walmart.com and Western Union.

In 2020, Rachel returned to her roots and joined MURAL as the company’s first UX writer. As the product design team started to grow, she approached the VP and shared her operations experience, gained from serving as COO of an English language institute in Ecuador and earlier as director of communications and operations at a national nonprofit, and began to explore the field of design operations. A few months later, she pivoted to build a design ops practice and, later, a team, as she helped the design organization grow from 10 to almost 80 in under 2 years.

Having lived in 8 countries outside the US and several states, Rachel’s now happily based on California’s Central Coast — a few hours south of San Francisco, where she was born.