In-Person FAQ

In Person Experience

I bought an in-person ticket but now I can’t attend. What are my options?

We hope you’ll consider attending virtually. Please refer to our refund policy for details on converting your ticket or getting a refund.

What is your policy on vaccination and masks?

Our conference venue requires proof of vaccination prior to entry for all attendees, which may require utilizing an app as specified by the venue. Everyone will be required to wear a mask inside the venue unless you are actively eating or drinking. This policy is subject to change as per the venue’s requirements, as well as those of the CDC (Centers for Disease Control).

What if there is a surge in Covid-19, will the conference be postponed? 

We will follow CDC and San Francisco guidance regarding postponement due to Covid 19.

Regardless of the in-person conference’s status, the virtual conference will continue as planned. Should the in-person conference be postponed, you will have a credit that you can use to attend the virtual conference, a future conference, or workshop.  Credits will be in force for 36 months.

Should I purchase travel insurance?

We highly recommend that you purchase “cancel for any reason” travel insurance; it will provide you with the maximum of flexibility and protection.  Check with your insurance broker or try

You can also refer to the CDC Travel Insurance Guidelines.

Will you offer accommodations for people with disabilities?

Closed captioning will be available at the live event and will be projected onstage. The venue is fully wheelchair accessible. If you need any additional accommodations, please contact customer service.

Will you have options for people with dietary restrictions?

Our menu offers gluten free and vegan options. If you have any other special diet requests such as Kosher, please contact customer service at least one week prior to the event.

Refund Policy

We’re excited that DesignOps Summit 2022 will be offered in-person. And, given the uncertainty of the times, we’ve designed our tickets to be easy to convert from in-person to virtual, and made our refund policies more flexible.–> Registrations are transferable until 48 hours before the first day of the conference; email us ASAP to let us know who will be taking your place.

91+ days 61-90 days 31-60 days 8-30 days 7 days or less
Virtual Ticket 100% refund 100% refund 50% refund no refund no refund
In-Person ticket 100% refund 90% refund 50% refund
+ virtual ticket
50% refund
+ virtual ticket
no refund
+ virtual ticket