Verizon Design is a growing internal group tasked with evolving the Verizon customer experience across all channels through the design and implementation of innovative products and services. Based in NYC & NJ, the team is assembling the brightest designers, design strategists, and researchers to shape our customer journey.
We asked Indra Klavins, Design Operations Director at Verizon, some questions that get at the heart of why they’re passionate about design operations, what it’s like to work at Verizon, and what makes their products and services special to design operations professionals.
Design Ops teams take their shape based on the needs of the organization that they support. Listen to this open discussion between Design Ops leaders who have established and grown their teams from scratch. Hear about how they decide what to do first, second, third… and how do they decide on what to not do, even though it may be needed and how do they still manage to champion the things that they value most along the way.
Most Design Ops practitioners are skilled at dealing with ambiguity at the project level, but doing this within a newly established org takes dealing with ambiguity to the next level. This panel discussion will feature members of the Verizon Design Ops team where they will discuss being a part of a team in the early stages of forming, and how COVID-19 has helped and hindered their work.