New York State recently released COVID Alert NY, a mobile contact tracing app that will alert the user if they come into close contact with someone else who later tests positive for the virus. Hear the designers of the app talk about their experience collaborating remotely across three time zones on this high stakes project. What processes and tools were helpful when designing an app that needed to explain a complex concept to the state’s 19.4 million residents in a way that would be universally understood, accessible, and available in 13 languages?

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