MJ is a customer experience design consultant who facilitates people and synthesizes their ideas into understandable, actionable, and tangible formats. Building on over 20 years experience in user experience design leadership, MJ specializes in manifesting creative clarity for her clients through graphic facilitation and real-time visual note-taking (also called graphic recording or sketchnotes). MJ designs events and visuals that supercharge the work of product and service organizations in situations ranging from strategic planning to research insights to cross-functional team processes.

Her clients include Google, Oracle, Hewlett Packard Enterprise, Zendesk, Golden Gate National Parks Conservancy, Johnson & Johnson, Standard & Poor’s, Bill & Melinda Gates Foundation, and Robert Wood Johnson Foundation.