Jackie Ajoux is all about the business of playing games. As a Design Operations Manager at Electronic Arts, she has been immersed in delivering strategies and tactics that allow designers to focus on creating engaging product design solutions for over 300 million players around the world. Over the past year, she has pioneered a new Design Operations program from the ground up. Her comprehensive background in UX, product, and program management empowers her to build a transparent design process, reduce friction, amplify effectiveness, and improve processes for design and the business partners involved in product delivery.