Podcast: Maximizing the Impact of Content Design with Jonathon Colman
Jonathon Colman, Senior Design Manager at Intercom and DesignOps Summit 2020 speaker joins Lou to discuss the challenges of developing content operations (and, sure, let’s go there: ContentOps). Should ContentOps stand alone, or be situated as part of a larger DesignOps team? Jonathon also shares how his team sets consistent expectations and defines success metrics across for designers of all stripes, whether they focus on content, product, research, or design roles.
- Check out Jonathon’s upcoming DesignOps Summit 2020 presentation
- Learn more about Intercom’s hiring practices and more
- Follow Jonathon on Twitter
- Jonathon recommends:
- Current favorite podcast, Our Opinions are Correct
- Blogs by companies doing good work
Podcast: Past, Present, and Future—Closing the Racial Divide in Design Teams
Vincent Brathwaite, one of the featured speakers at this year’s DesignOps Summit, and Lou go meta: they have a conversation about having a conversation about differences. Their discussion ranges from working through our ever-changing vocabulary of identity to establishing a protocol for genuine, authentic conversations.
Vincent also offers suggestions for how to reflect on and own one’s ignorance and accept uncertainty—issues that design leaders continue to wrestle with as they create design teams that are more representative of the world they serve.
- Vincent recommends: Caste: The Origins of Our Discontents by Isabel Wilkerson
- Learn more about Vincent’s upcoming DesignOps Summit talk
- Register for the DesignOps Summit
Vincent Brathwaite is a Caribbean American multi-disciplinary design leader, educator, and speaker. For the past two decades, he has worked to transform communities through disruptive design thinking. Driven by integrity, empathy, kindness, courage, and resilience, his mission is to design experiences that help leaders positively impact the world. Visit his website at https://www.vincentjbrathwaite.com/design
