Meet Eduardo Gomez Ruiz, Lead UX Researcher at Miro

October 17, 2020

We are lucky to have so many wonderful sponsors of this year’s DesignOps Summit conference–and we thought you might like to get to know them better! We’ve asked all of them some questions that get at the heart of why they’re passionate about design operations, what it’s like to work with them, and what makes their products and services special to design operations professionals.

Rosenfeld Media: Why is Miro sponsoring the DesignOps Summit 2020? 

Eduardo: We’re really excited to discuss and tackle core questions around how the design and research systems built at companies best maximize quality, efficiency and collaboration for designers. Communication and collaboration practices are key to master in design ops, but also really complex! We think visual collaboration is one avenue to start building these better systems.

Rosenfeld Media: What excites you about design and/or research operations? 

Eduardo: Design & Research Operations make the work of the entire team happen in a coordinated way. They facilitate the tools, processes, and ecosystem for researchers and designers to work effectively.

My past experience working with Research Ops helped me see how much work goes into recruiting, scheduling, and compensating research participants and how much their support helps researchers be focused on their craft and stakeholder management.

Rosenfeld Media: What is your culture like, who would design employees work with, and who are the champions?

Eduardo: The Design & Research team enjoys a very dynamic, fun, and collaborative culture. We show our “unfinished work” often to receive early feedback and we feel like we’re an integral part of the product teams we support.

Since the pandemic started, we have introduced a series of non-work-related sessions (team bonding, Design team water-cooler chat, “I like” sessions) that help us feel more connected with each other, learn from each other, and inspire us to become a better version of ourselves – which is one of our company values.

Everybody contributes to this team culture, but we count three veterans who elevate our way of working and strengthen our culture:

  • Vlad Zely, our Head of Design and leader, who runs the show, giving team members autonomy and confidence to try new things
  • Kate Syuma, Lead Product Designer, who has a sixth sense to make our meetings inclusive of all perspectives
  • Thom Wong, Lead Content Designer, who brings structure and British humour to our daily conversations

If you love Miro, we are hiring a Product Designer for our Growth team!

Rosenfeld Media: What types of value and benefits do you/your product bring to the practice and our community?

Miro is shaping the way teams collaborate. Benefits can come from increased alignment, efficiency, creativity, connectedness – you name it. In a recent research session, I gathered a few quotes from users who recently started using Miro that really illustrate this:

  • “Miro feels really alive for collaborating with my colleagues. It is like being together in one room”
  • “Miro saved me 15 hours of work every week”
  • “Miro is just more fun, prettier, and nicer [than the tool we used before]. It makes a difference in the way we track our work and it make us feel less stressed.”

Rosenfeld Media: What else should our community know about you?

I find passion in connecting with others who look at the world with different eyes. I am very active on LinkedIn and Medium, where I share my view on how the UX Research function is evolving.

On a personal level, I have been dancing salsa and bachata for more than 15 years!