Day 2 – Designing in a Pandemic: Integrating Speed and Rigor
Work blended into personal lives — there was no starting or stopping anymore.
Groceries became the center of the pandemic. To accommodate —
- Pick-up service: Many locations hit full capacity; asked for volunteers within the org.
- To address capacity issues: make updates to the time slot sector.
“The most important thing to remember is to be flexible in your concept of deliverables. Not every feature change needs a fully interactive prototype or a pixel-perfect mock-up. Not every research study needs a big report written.” — Laura Klein
Adapting to ship faster
- Parallel workstreams
- Laid lo-fi artifacts, user flows — showing only the changes
- Moving faster? Doesn’t mean to cut out scope, but simply reordering.
- Horizontal vs. vertical slices of work
- Pause the happy path, think of breadth, instead of depth.
- To need a general outline — look at horizontal slices, focus on specific part of experience — look at vertical slices
(Stick to plan? Or launch first and fix later?)
- Prioritize the human need
- Continue with launch first and fix later (launch imperfect but usable experience, and add fast follow fixes)
People use products to achieve an outcome.