Dr. Natalia Radywyl is a researcher, designer, and academic with expertise in ethnography, design research, public policy, service design, environment design, and facilitation. Her clients have ranged from Fortune 500 and government, to NGOs and the community sector. She is currently the research and evaluation director at the Public Policy Lab in New York City. Prior to this role she led the design research practice at Fjord NYC, worked in public policy as a social research consultant to Australian Federal and State government clients, held academic research fellowships to evaluate how civic technologies strengthen neighborhood resilience, as well as design fellowships with non-profits working in civic services and urban design. She teaches in the Design for Social Innovation program at the School of Visual Arts in NYC, regularly publishes, presents, and runs workshops about her work, and has a PhD from The University of Melbourne, Australia.