Hannah currently leads the UX team for the Data & Growth org at Twilio – including Segment, SendGrid, and Twilio Engage product experience. Hannah was the first User Researcher at Segment, establishing the function and executing key strategic projects from 2018 to January 2022. Hannah has also held a position as an Adjunct faculty for Northwestern University’s San Francisco campus, teaching service, product, and communication design at the undergraduate and graduate levels.