Erika Flowers is a design leader, strategist, and former member of the NASA Digital Service, where she led the agency’s human-centered AI-Readiness Initiative. With over 25 years of experience in product and service design across technology, healthcare, and government, Erika helps organizations bridge the gap between innovation and implementation. Her work focuses on preparing teams, leaders, and systems to adopt emerging technologies responsibly and effectively. Today, she advises organizations on service design, facilitation, and digital transformation, and teaches workshops that empower designers to lead the next wave of AI-driven change.