{"id":261773,"date":"2024-08-06T16:11:03","date_gmt":"2024-08-06T20:11:03","guid":{"rendered":"https:\/\/rosenfeldmedia.com\/?post_type=sessions&#038;p=261773"},"modified":"2024-08-06T16:11:03","modified_gmt":"2024-08-06T20:11:03","slug":"advancing-service-design-ben-reason-patrick-quattlebaum","status":"publish","type":"sessions","link":"https:\/\/rosenfeldmedia.com\/sessions\/advancing-service-design-ben-reason-patrick-quattlebaum\/","title":{"rendered":"Advancing Service Design with Ben Reason and Patrick Quattlebaum"},"content":{"rendered":"<p>Is it time to advance the practice of service design?<\/p>\n<p>Ben Reason and Patrick Quattlebaum think so. They\u2019re veteran service designers and co-authors of a pair of Rosenfeld books\u2014<a href=\"https:\/\/rosenfeldmedia.com\/books\/service-design\/\"><em>Service Design: From Insight to Implementation<\/em><\/a> and <a href=\"https:\/\/rosenfeldmedia.com\/books\/orchestrating-experiences\/\"><em>Orchestrating Experiences: Collaborative Design for Complexity<\/em><\/a> respectively.<\/p>\n<p>Ben, founder of LiveWork Studio, and Patrick, who founded Harmonic Design in Atlanta, join Lou to talk about launching a new Rosenfeld conference\u2014Advancing Service Design\u2014designed to highlight the service design\u2019s potential for a new generation. They see opportunities for service design to go deeper\u2014by integrating with and strengthening existing practices, like product management and agile, and broader\u2014by better connecting systems that span multiple organizations (think healthcare).<\/p>\n<p>Working with the Rosenfeld team, they\u2019re creating a conference program that you can be a part of\u2014they describe the kinds of presentation proposals they\u2019re looking for from prospective speakers. Patrick and Ben hope you\u2019ll join them in advancing service design; the conference will take place virtually December 3-4.<\/p>\n<p>What You&#8217;ll Learn from this Episode:<\/p>\n<ul class=\"list-ul\">\n<li>The real meaning of service design<\/li>\n<li>How service design is evolving<\/li>\n<li>Some crucial differences between the work in North America and Europe<\/li>\n<li>Why communication between organizations is so important<\/li>\n<li>How the upcoming conference will inspire and support you<\/li>\n<li>How to contribute and become part of the upcoming case studies<\/li>\n<li>How the panel discussions at the December conference will be different<\/li>\n<\/ul>\n<p>Quick Reference Guide:<br \/>\n0:15 &#8211; Introduction to Ben and Patrick<br \/>\n1:50 &#8211; Being change agents to take Service Design to the next level<br \/>\n5:03 &#8211; Announcing a new conference: Advancing Service Design\u2013 Looking at Service Design Through Different Lenses<br \/>\n6:05 &#8211; Perspectives on different sides of the Atlantic<br \/>\n11:30 &#8211; Why service design exists in the first place<br \/>\n12:38 &#8211; More about the upcoming December virtual conference<br \/>\n17:40 &#8211; Call for proposals for the case studies and what they are looking for<br \/>\n19:00 &#8211; Ben\u2019s ideas for the conference: The next iteration of service design going from within an organization to between multiple organizations<br \/>\n21:09 &#8211; Patrick\u2019s ideas for the conference: Getting the people who want to transform things to communicate and the complexity of partnering together<br \/>\n23:05 &#8211; Bringing success from the inside<br \/>\n24:45 &#8211; Commercial break<br \/>\n27:10 &#8211; Personal story from Patrick about communication highlighting the broader concept of the case studies for the conference<br \/>\n32:30 &#8211; Personal story from Ben about connection across systems<br \/>\n37:16 &#8211; A different type of panel discussion to be at the conference<br \/>\n40:15 &#8211; Gifts for listeners<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Is it time to advance the practice of service design? Ben Reason and Patrick Quattlebaum think so. They\u2019re veteran service designers and co-authors of a pair of Rosenfeld books\u2014Service Design: From Insight to Implementation and Orchestrating Experiences: Collaborative Design for Complexity respectively. Ben, founder of LiveWork Studio, and Patrick, who founded Harmonic Design in Atlanta, &hellip; <a href=\"https:\/\/rosenfeldmedia.com\/sessions\/advancing-service-design-ben-reason-patrick-quattlebaum\/\">Continued<\/a><\/p>\n","protected":false},"author":150108,"featured_media":261777,"template":"","session-theme":[],"session-type":[874],"rm-permissions":[],"event-type":[],"acf":[],"_links":{"self":[{"href":"https:\/\/rosenfeldmedia.com\/wp-json\/wp\/v2\/sessions\/261773"}],"collection":[{"href":"https:\/\/rosenfeldmedia.com\/wp-json\/wp\/v2\/sessions"}],"about":[{"href":"https:\/\/rosenfeldmedia.com\/wp-json\/wp\/v2\/types\/sessions"}],"author":[{"embeddable":true,"href":"https:\/\/rosenfeldmedia.com\/wp-json\/wp\/v2\/users\/150108"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/rosenfeldmedia.com\/wp-json\/wp\/v2\/media\/261777"}],"wp:attachment":[{"href":"https:\/\/rosenfeldmedia.com\/wp-json\/wp\/v2\/media?parent=261773"}],"wp:term":[{"taxonomy":"session-theme","embeddable":true,"href":"https:\/\/rosenfeldmedia.com\/wp-json\/wp\/v2\/session-theme?post=261773"},{"taxonomy":"session-type","embeddable":true,"href":"https:\/\/rosenfeldmedia.com\/wp-json\/wp\/v2\/session-type?post=261773"},{"taxonomy":"rm-permissions","embeddable":true,"href":"https:\/\/rosenfeldmedia.com\/wp-json\/wp\/v2\/rm-permissions?post=261773"},{"taxonomy":"event-type","embeddable":true,"href":"https:\/\/rosenfeldmedia.com\/wp-json\/wp\/v2\/event-type?post=261773"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}