{"id":246525,"date":"2022-06-01T03:09:20","date_gmt":"2022-06-01T03:09:20","guid":{"rendered":"https:\/\/rosenfeldmedia.com\/sessions\/building-a-customer-centric-culture\/"},"modified":"2024-03-18T12:29:26","modified_gmt":"2024-03-18T16:29:26","slug":"building-a-customer-centric-culture","status":"publish","type":"sessions","link":"https:\/\/rosenfeldmedia.com\/sessions\/building-a-customer-centric-culture\/","title":{"rendered":"Building a Customer-Centric Culture"},"content":{"rendered":"<p>When you\u2019re building, not optimizing, you need everyone to learn from customers. But how do you build a team culture in which everyone, including backend engineers and compliance program managers, does research? I\u2019ll share what I\u2019ve learned so far on creative methods for how to coach, how to share insights, and how to impact company policies. You\u2019ll walk away with a new approach to teaching non-researchers how to research, sharing insights from customers that get heard and impact decisions, and finally, ideas for selling your organization on policies that enable a more customer-centric culture.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>When you\u2019re building, not optimizing, you need everyone to learn from customers. But how do you build a team culture in which everyone, including backend engineers and compliance program managers, does research? I\u2019ll share what I\u2019ve learned so far on creative methods for how to coach, how to share insights, and how to impact company &hellip; <a href=\"https:\/\/rosenfeldmedia.com\/sessions\/building-a-customer-centric-culture\/\">Continued<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"template":"","session-theme":[],"session-type":[852],"rm-permissions":[],"event-type":[],"acf":[],"_links":{"self":[{"href":"https:\/\/rosenfeldmedia.com\/wp-json\/wp\/v2\/sessions\/246525"}],"collection":[{"href":"https:\/\/rosenfeldmedia.com\/wp-json\/wp\/v2\/sessions"}],"about":[{"href":"https:\/\/rosenfeldmedia.com\/wp-json\/wp\/v2\/types\/sessions"}],"author":[{"embeddable":true,"href":"https:\/\/rosenfeldmedia.com\/wp-json\/wp\/v2\/users\/1"}],"wp:attachment":[{"href":"https:\/\/rosenfeldmedia.com\/wp-json\/wp\/v2\/media?parent=246525"}],"wp:term":[{"taxonomy":"session-theme","embeddable":true,"href":"https:\/\/rosenfeldmedia.com\/wp-json\/wp\/v2\/session-theme?post=246525"},{"taxonomy":"session-type","embeddable":true,"href":"https:\/\/rosenfeldmedia.com\/wp-json\/wp\/v2\/session-type?post=246525"},{"taxonomy":"rm-permissions","embeddable":true,"href":"https:\/\/rosenfeldmedia.com\/wp-json\/wp\/v2\/rm-permissions?post=246525"},{"taxonomy":"event-type","embeddable":true,"href":"https:\/\/rosenfeldmedia.com\/wp-json\/wp\/v2\/event-type?post=246525"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}