{"id":188388,"date":"2023-07-11T17:00:17","date_gmt":"2023-07-11T17:00:17","guid":{"rendered":"https:\/\/staging.rm.gfolkdev.net\/?page_id=188388"},"modified":"2023-07-17T01:22:17","modified_gmt":"2023-07-17T01:22:17","slug":"surveys-that-work-frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/rosenfeldmedia.com\/books\/surveys-that-work-frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"

These common questions and their short answers are taken from Caroline Jarrett\u2019s book\u00a0Surveys That Work: A Practical Guide for Designing Better Surveys<\/em>. You can find longer answers to each in your copy of the book, either printed or digital version.<\/p>\n

    \n
  1. I see so many bad surveys\u2014isn\u2019t the best survey the one that\u2019s not done at all?<\/strong>
    \nUnfortunately, we are all bombarded with bad surveys. For example, someone in an organization decides that constantly blasting out questionnaires to every customer is a great way to get feedback. Their response rate is terrible, but they don\u2019t consider that this poor response will simply create lots of errors\u2014and annoyed customers. And since these bad questionnaires go to everyone, you\u2019ve got a very good chance of seeing too many questionnaires\u2014and many of them will be rotten ones. A bad survey gets you bad data. A bad application of any method gets you bad data.<\/li>\n
  2. What\u2019s the best survey tool?<\/strong>
    \nSurvey tools change constantly, so I\u2019ve learned not to make any specific recommendations. But I have written Spotlight F, \u201cQuestions to Ask When You Choose a Survey Tool,\u201d that has the crucial questions to ask when you\u2019re picking one.<\/li>\n
  3. When I\u2019m using a Likert scale, how many response points are best?<\/strong>
    \nIf you want a quick answer for the number of response points, 5 is good. If you want a more complex answer, skip to Figure H.9, which is a flowchart to help you decide on the number of response points. And if you want my reasons for those answers, there\u2019s Spotlight H, \u201c\u2019On a Scale from 1 to 5\u2019 (Likert and Rating Scales).\u201d<\/li>\n
  4. You\u2019ve included a Survey Octopus with tentacles and a smile\u2014don\u2019t you know that\u2019s all wrong for octopuses?<\/strong>
    \nYou\u2019ll meet the Survey Octopus in the Introduction\u2014it\u2019s a cartoonish representation of Total Survey Error. It\u2019s not a real octopus: they have mouths between their arms and no tentacles. My favorite feature is their blue blood.<\/li>\n
  5. I got sent this terrible survey\u2014please can I send it to you?<\/strong>
    \nOf course! I\u2019m always glad to add more examples to my stash. If sharing the pain with me will help, feel welcome\u2014but I won\u2019t be able to do anything about it. You\u2019ll find my contact details on my website:\u00a0Effortmark.co.uk<\/a>.<\/li>\n
  6. Is there any chance that I can persuade someone who sends me a bad survey to do something else?<\/strong>
    \nYes, contact the person or organization who sent it to you and ask them to buy this book.<\/li>\n<\/ol>\n

    Back to Surveys That Work<\/em><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

    These common questions and their short answers are taken from Caroline Jarrett\u2019s book\u00a0Surveys That Work: A Practical Guide for Designing Better Surveys. You can find longer answers to each in your copy of the book, either printed or digital version. I see so many bad surveys\u2014isn\u2019t the best survey the one that\u2019s not done at … Continued<\/a><\/p>\n","protected":false},"author":150108,"featured_media":0,"parent":187323,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_seopress_robots_primary_cat":"","_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"acf":[],"_links":{"self":[{"href":"https:\/\/rosenfeldmedia.com\/wp-json\/wp\/v2\/pages\/188388"}],"collection":[{"href":"https:\/\/rosenfeldmedia.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/rosenfeldmedia.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/rosenfeldmedia.com\/wp-json\/wp\/v2\/users\/150108"}],"replies":[{"embeddable":true,"href":"https:\/\/rosenfeldmedia.com\/wp-json\/wp\/v2\/comments?post=188388"}],"version-history":[{"count":1,"href":"https:\/\/rosenfeldmedia.com\/wp-json\/wp\/v2\/pages\/188388\/revisions"}],"predecessor-version":[{"id":188389,"href":"https:\/\/rosenfeldmedia.com\/wp-json\/wp\/v2\/pages\/188388\/revisions\/188389"}],"up":[{"embeddable":true,"href":"https:\/\/rosenfeldmedia.com\/wp-json\/wp\/v2\/pages\/187323"}],"wp:attachment":[{"href":"https:\/\/rosenfeldmedia.com\/wp-json\/wp\/v2\/media?parent=188388"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}