{"id":187386,"date":"2023-03-01T14:33:04","date_gmt":"2023-03-01T14:33:04","guid":{"rendered":"https:\/\/staging.rm.gfolkdev.net\/?post_type=courses&p=187386"},"modified":"2024-04-10T09:14:47","modified_gmt":"2024-04-10T13:14:47","slug":"mapping-the-user-experience","status":"publish","type":"courses","link":"https:\/\/rosenfeldmedia.com\/courses\/mapping-the-user-experience\/","title":{"rendered":"Mapping the User Experience"},"content":{"rendered":"
Few organizations deliberately want to create a bad user experience for the people they serve, yet we see even the best-intentioned organizations doing it all the time. The fundamental problem is one of alignment: organizations are out of sync with what the people they serve actually experience. Misalignment impacts the entire enterprise: teams lack a common purpose, solutions are built that are detached from reality, there is a focus on technology rather than experience, and strategy is shortsighted.<\/span><\/p>\n