They had some technical glitches at launch that grabbed the media’s attention, things like problems signing up and servers crashing from heavy loads seemingly caused by poor coordination between different developers who created the front-end and back-end.
Politics made the situation worse in the form of politically-delayed policy announcements, funds blocked by the House, and states that refused to set up exchanges.
The reason this is a big story is because there’s been huge demand for the site which could potentially serve 30 million uninsured Americans.
From my work I know sites like this don’t fail because of glitches at launch, and I think Healthcare.gov and the accompanying reforms have the potential to radically improve healthcare in America so as to make us forget a few early technical problems.
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