Course Catalog

All Courses

Advanced Problem Space Research

Taught by Indi Young

Mental models represent the alignment between your organization’s efforts to support people (lower half of the diagram), and the reasoning and reactions of real people as they achieve a purpose (top half of the diagram). This alignment, or lack, can help your team prioritize, refine, and clarify services, audience segments, and branches.

Content Strategy

Taught by Margot Bloomstein

Learn how to make the case for content strategy in your organization by demonstrating the value to designers, social media specialists, copywriters, information architects, project managers, and others—or invite them to attend and hear for themselves!

Do It Yourself Usability Testing

Taught by Steve Krug

Even though usability testing is the most effective thing you can do to improve a Web site, application or app, not nearly enough of it gets done. This workshop will teach you Steve Krug’s formula for doing testing that’s simple enough to make it a routine part of every project.

Lean User Research

Taught by Tomer Sharon

Because attendees learn how to implement a user research process starting from understanding what it is, what it is good for, when to use and not use it, through quickly finding participants for research, to actual implementation of methods

Mapping the User Experience

Taught by Jim Kalbach

Mapping touchpoints between customer and businesses is the first step in creating products and services that provide real value, designing cross-channel solutions, and thinking from the outside in rather than the inside out.

Tuning in Your Multichannel Content Strategy

Taught by Margot Bloomstein

Choosing among Pinterest, Instagram, Facebook, or investing more in your blog? Learn how to prioritize content marketing channels against your message architecture—because all channels aren’t right for all brands, and you only have so much budget and time to go around.

User Research

Taught by Steve Portigal

This will improve how you plan user research and finesse your ability to interview customers and find the actionable insights.

UX Strategy

Taught by Jim Kalbach

Customer experience in increasingly a key competitive differentiator with real business value that must be approached strategically.

Web Governance

Taught by Lisa Welchman

This course provides a forum for organizations to discuss and begin to resolve their governance concerns in a workshop environment.

You are UX

Taught by Jason CranfordTeague

This workshop is for anyone interested in experience design—but does not consider themselves a designer—who wants to better understand what experience designers do and how they can help.