Course Catalog

All Courses

Better Meetings by Design

Taught by Kevin M. Hoffman

Do you want to run more effective meetings with better outcomes? From project kickoffs to post-mortems, you’ll learn how to blend empathy, trust, and cross-disciplinary collaboration to ultimately allow your team to hone in on the smartest conclusions.

Design Operations Essentials

Taught by Dave Malouf

This workshop helps design leaders and managers apply service design mindsets and methods to their own design organization so they can increase the value their design organization contributes to their larger organization. We will review the makeup of an operational model for a design organization, a canvas for insight discovery of breakdowns in your current operational model, and finally, use service blueprinting to imagine a new holistic design operations model.

Designing Your Design Organization

Taught by Peter Merholz

You’ll develop a clear hiring plan, including new roles, for scaling the organization, establish a design operations practice that addresses People (recruiting and retention), Process (skills building, training, education), and Program (prioritization and planning of design efforts), learn how to employ a new levels framework / career ladder that speaks to the specific desires for designers’ professional growth.

Digital Governance by Design

Taught by Lisa Welchman

This course provides a forum for organizations to discuss and begin to resolve their governance concerns in a workshop environment. Workshop participants will be left with a clear understanding of the components of a digital governance framework and will be positioned to define their framework with either internal or external resources.

Fundamentals of Brand-Driven Content Strategy

Taught by Margot Bloomstein

The key to communicating more is saying less—and good communication is the product of tradeoffs, not additions. We’ll explore how to encourage tradeoffs that pay off—in team satisfaction (and retention!), audience engagement, and brand consistency.

Fundamentals of Interviewing Users

Taught by Steve Portigal

Stop “winging it” and learn the importance of rapport-building and listening to capture the crucial nuances that point to innovative breakthrough opportunities. In this session, you’ll gain the techniques you need for successful interviewing and leave with practice exercises for improving your team’s interviewing skills as well ways to engage others in the organization during your interviewing process.

Mapping the User Experience

Taught by Jim Kalbach

Mapping touchpoints between customer and businesses is the first step in creating products and services that provide real value, designing cross-channel solutions, and thinking from the outside in rather than the inside out.

Mental Models for Better Decision-Making

Taught by Indi Young

Mental models represent the alignment between your organization’s efforts to support people (lower half of the diagram), and the reasoning and reactions of real people as they achieve a purpose (top half of the diagram). This alignment, or lack, can help your team prioritize, refine, and clarify services, audience segments, and branches.

Scalable Design Systems

Taught by Nathan Curtis

This workshop exposes you to the broad range of those considerations – planning, design, building, documenting, and other practices involved—to equip you with tools and activities to start, spread, and sustain a system yourself.

User Experience Foundations

Taught by Jason CranfordTeague

Everyone who has anything to do with the end users’ experience of a product is a user experience professional, whether you are the Product Manager, Back-end Developer, VP, or even the helpline operator. This workshop will train anyone—regardless of their current skill level—in what makes and how to create a great user experience.