I am really excited to be coming to San Francisco to give a presentation and run two workshops at Adaptive Path’s UX Week 2014 there in September.
My schedule is the following:
Wednesday, Sep. 10, 2014, 9:00AM
Workshop Abstract: Developing Services with Service Blueprinting | Day 2
Thursday, Sep. 11, 2014, 9:00AM
Workshop Abstract: Developing Services with Service Blueprinting | Day 3
Friday, Sep. 12, 2014, 10:00AM
Talk Abstract: Designing Multichannel Services for Lives Beyond the Screen
If you are trying to decide between my workshop and Chris Risdon’s Experience Mapping one, you should know that they are different and that we’ve talked to each other about making them dovetail together nicely. So, do both!
If you’re going to be there, do ping me a tweet – I don’t get to catch up with my U.S. friends and contacts often enough.