We (Andy Polaine, Ben Reason and Lavrans Løvlie) are excited to be writing a book on Service Design for Rosenfeld Media – welcome to the book’s working site. Service Design is a discipline that has now been ten years in the making and is becoming more and more relevant to a wide range of businesses and organisations. We are now confident that Service Design if effective and is here to stay. So, it’s a good time for a book.
We aim to create the book that moves the understanding of Service Design on from a rather scattered, if lively, debate towards a clear marker that helps people understand what it is and, more importantly, how to do it and what impact it can have.
We want it to be practical rather than an academic textbook. We know through running Service Design projects and trying to teach Service Design to students that it can be complex—services themselves are complex which is why so many services are awful. We believe Service Design brings clarity to that complexity and want to bring clarity to the book. We think the best way to describe service design and service thinking is in the context of whole projects, so the book we have planned will connect the methods to case studies based on live|work’s long experience in the area. It’s the book we wish we already had, so we decided to write it ourselves.
This is the working site for the book and we’ll post thoughts, questions, updates and news about events as we go and continue once the book is finished and published (but there’s a lot of writing to do between now and then!). Naturally, we have the book fairly well planned out, but if you have any ideas, insights, methods or case studies that you think we should hear about, or any other thoughts about what should go into the book, let us know.
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