Today is a big day for us. We just completed and sent up the complete manuscript of Service Design: Designing Useful, Usable and Desirable Services to Rosenfeld Media.
It has, of course, got to go off to reviewers and editors and changes will need to be made. We also have plenty of work ahead of us putting together the final diagrams and images for the book, but we could not be more thrilled for now. The last three months have been a big push – it is not easy trying to coordinate writing between three authors based in three different countries. The process of handling that probably warrants a post in itself at some point.
We really think we have written a book that a lot of people will find useful and engaging, we hope you do too. Over the coming months we should be able to update the description and table of contents on this site to reflect the actual content of the book (it’s changed quite a bit, but in a good way) and start releasing some sneak previews of key parts of the text and images.
In the meantime, we need to think of a hashtag – any suggestions?
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