{"id":1693,"date":"2023-08-16T20:17:08","date_gmt":"2023-08-16T20:17:08","guid":{"rendered":"https:\/\/rosenfeldmedia.com\/rosenfeld-workshops\/?post_type=workshops&p=1693"},"modified":"2024-12-17T17:52:53","modified_gmt":"2024-12-17T17:52:53","slug":"modern-service-design-fundamentals","status":"publish","type":"workshops","link":"https:\/\/rosenfeldmedia.com\/rosenfeld-workshops\/workshop\/modern-service-design-fundamentals\/","title":{"rendered":"Modern Service Design Fundamentals"},"content":{"rendered":"

Service Design is an interdisciplinary approach that can dramatically improve productivity and quality, while continuously helping an organization remain competitive. Key to understanding this material is understanding that, at its core, service design is about treating experiences as a series of designed touchpoints, and visualizing how a person interacts with these touchpoints in order to achieve a goal. In service design, products and services are not static concepts, and are treated as parts of dynamic ecosystems. As such, service design deliverables often include time-based visualizations that bring narratives and stories to life in accessible, learnable and easy to understand formats.<\/p>\n

Who should attend<\/h3>\n

The workshop is specifically designed for project and program managers, and designers.
\nThe workshop is specifically designed for entire teams including project and program managers, and designers, who want to build a strong foundation and broaden their skill-set and abilities when it comes to understanding and solving complex challenges with a service-focused lens.<\/p>\n

Topics covered<\/h3>\n