Blind Spot


…tionships with their customers. In Blind Spot, you’ll learn how exceptional organizations—from Disney to Instagram—innovate and sustain valuable, productive customer relationships. Blind Spot’s lessons deliver a groundbreaking perspective shift and win-win approach for your customers, your business—and even your shareholders. Learn more from the authors’ site….

Marta Justak


…ers, magazines, and books—mostly as a writer and editor, but also as an associate publisher and literary agent. Marta has been a book packager for the past 13 years producing books for publishers, which involves working with authors to write the book and supervise development editing, copy editing, layout, design, proofreading, and indexing. She has produced hundreds of books, including children’s books for Grolier, as well as a multitude…

For Prospective Authors


…ctitioners, just like you. We know what it’s like to write a book for this community, and we’ve geared our entire development process around helping overcome the typical challenges that make it hard for part-time authors like you to be successful in producing and promoting a great book. Our model makes more sense because we straddle the sweet “middle” spot of publishing. You won’t deal with the bureaucracy and old…

Radical Books from Prodigal Authors


…’re doing something right. Normally I’d give credit to taking a UX-infused approach to how we do business. But when it comes to writing books, I can’t overemphasize the very old school approach of providing authors with great support from a human editor. As one of our authors put it just yesterday: I’m not sure why so many other publishers are axing their developmental editors; I don’t see any other way to ensure an…

HTML5 with Steve Faulkner


…of what we call “implementor requirements”—these are requirements on authors, how to use particular features of HTML. That’s where I have a lot of interest, is defining the author requirements, because how authors use HTML affects the accessibility of HTML. If authors misuse the features—write the code incorrectly, don’t use the headings in the appropriate way, don’t mark up tables, use data tables correctly,…

Our authors get around #2


We’ve just updated our author events page, and it’s exciting to see where Rosenfeld Media’s authors will be appearing during the next six months. Destinations include Australia, China, Canada, New Zealand, and all over the USA. Here are just a few of the newly-added events: Kevin Brooks’ “Storytelling for User Experience Design” talk at UX Week 2008 in San Francisco Donna (Maurer) Spencer’s…

Delve: 3 authors and a discount (NYC, August 5-6)


…Rosenfeld Media is proud to be a sponsor of the first Delve:UI—two days of master classes that take place in Brooklyn, NY August 5-6. RM authors Todd Zaki Warfel, Anders Ramsay, and Lou Rosenfeld are on the program; other presenters include Josh Porter, Robert Hoekman, Jason Santa Maria, and RM board member Liz Danzico. Even better, the first 15 people who contact the Delve folks will receive a 20% discount off the event….

Our authors at SXSW 2010


Heading to Austin in March? We’re hoping to as well. Three of our authors have proposals for panels at SXSW 2010, and you can help them get on the program by voting for their panels via SXSW’s panel picker: Marko Hurst: Site Search Analytics Nathan Shedroff: Made It So (Interface Makers in Movies) Nate Bolt: FAIL: When User Research Goes Horribly, Horribly Wrong Lou Rosenfeld: The Book is Dead. Long Live the Book! Please vote early…

So You Want to Write a UX Book


…e done in a shorter period of time than I normally would have.” Don’t cloister yourself What’s that? You don’t have the time or wherewithal to hunker down in a remote cabin? Not to worry; plenty of RM authors penned their books in crowded, noisy environs. Andy Polaine, who lives in Germany, worked on Service Design on long train journeys to and from Switzerland. “Personally, I work better in crowded spaces—trains,…

An Interview with Service Design authors Andy Polaine and Lavrans Løvlie


We’re thrilled to report that Service Design: From Insight to Implementation, went on sale just moments ago! Written by service design educator Andy Polaine, and Lavrans Løvlie and Ben Reason – both founding partners at live | work, Service Design is very much a practical book. But it also provides a Big Picture of service design, putting this emerging and increasingly critical field in perspective for designers of all stripes. We…