Jennifer Cardello

Head of Design Ops, athenahealth

Currently the Head of Design Ops at athenahealth, Jen’s team of designers, quant and qual researchers, strategists, engineers, and product managers are responsible for building systems, frameworks, and services to help 200+ scrum teams research, conceptualize, design, build, test, and measure user experiences.

Jen has spent 20 years helping organizations utilize human-centered design to gain business advantage and ensure end-user value. Prior to joining athenahealth, she was a director at Nielsen Norman Group, conducting user research, consulting, and teaching courses worldwide on topics including persuasive web design, information architecture, navigation, web analytics, and web-based social strategies.