Breathing Room for Delight

Session Details

Over the past few years, the digital team at AusPost has matured into one of the most well-functioning agile trains in Australia. The challenge in this journey to success was to ensure how design and discovery retain their customer centricity in an environment of rapid production. The need was to continue to be proactive instead of reactive in the approach to problem-solving.

Some of the challenges were:

  • To ensure there was enough room for the right amount of research for the right problem while ensuring rapid delivery.
  • To ensure that all members of the team from Product to Development could collaborate like a true cross-functional team to come up with solutions to problems.
  • To ensure the team established the right metrics that spoke to the experience.

The talk will be a case study of how the Design team experimented with various methodologies to create more breathing room for design-led problem-solving in the agile train.