{"id":3127,"date":"2023-04-10T21:06:29","date_gmt":"2023-04-10T21:06:29","guid":{"rendered":"https:\/\/rosenfeldmedia.com\/enterprise-ux-2023\/?post_type=sessions&#038;p=3127"},"modified":"2023-06-14T13:25:56","modified_gmt":"2023-06-14T13:25:56","slug":"a-rising-tide-lifts-all-boats-driving-change-with-cx-metrics","status":"publish","type":"sessions","link":"https:\/\/rosenfeldmedia.com\/enterprise-ux-2023\/sessions\/a-rising-tide-lifts-all-boats-driving-change-with-cx-metrics\/","title":{"rendered":"Driving Change with CX Metrics"},"content":{"rendered":"<p>Mastercard is in the middle of a shift in how decisions are made throughout the product development lifecycle, with data-informed design at the center. A suite of measurements have been developed to quantify the quality of products and the resulting experiences at points across the product lifecycle, so teams can have customer-centric conversations about opportunities and risks. Hear more about these CX Metrics and how we\u2019ve infused them into the product development lifecycle to exert influence across dozens of products across the company.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Mastercard is in the middle of a shift in how decisions are made throughout the product development lifecycle, with data-informed design at the center. A suite of measurements have been developed to quantify the quality of products and the resulting experiences at points across the product lifecycle, so teams can have customer-centric conversations about opportunities [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":3542,"template":"","session-theme":[19],"session-type":[27],"rm-permissions":[],"event-type":[],"class_list":["post-3127","sessions","type-sessions","status-publish","has-post-thumbnail","hentry","session-theme-theme-four","session-type-conference-session"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Driving Change with CX Metrics - Enterprise UX 2023<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/rosenfeldmedia.com\/enterprise-ux-2023\/sessions\/a-rising-tide-lifts-all-boats-driving-change-with-cx-metrics\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Driving Change with CX Metrics - Enterprise UX 2023\" \/>\n<meta property=\"og:description\" content=\"Mastercard is in the middle of a shift in how decisions are made throughout the product development lifecycle, with data-informed design at the center. 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