What is a UX maturity model – and how does that model help you grow from a start-up company to an enterprise-level organization? JJ Kercher, Head of Customer Experience for Appfolio, walks you through the UX maturity model and discusses why growing companies will switch from focusing on UX (user experience) to CX (customer experience).
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JJ Kercher – A Roadmap for Maturing Design in the Enterprise
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